Banking Services Management Advanced Diploma FNS60620
SALES AND CULTURAL CHANGE MANAGEMENT SKILLS FOR AN UP AND COMING LEADER IN BANKING SERVICES
The Advanced Diploma of Banking Services Management will help you develop high level skills in managing people performance and the co-ordinating the sale of financial products and services. These are key skills in the ever changing banking sector. Other subjects include organisational change and continuous improvement with a focus on customer service management.
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Subject Choices
offered under the Advanced Diploma of Banking Services Management
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
1 - 2 Electives are required
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Cornerstones in Finance: Ethics, Compliance and Risk Management
Ethics, compliance and risk, form the foundation of financial institutions. This subject discusses the skills required to apply ethical principles to decision making and to act in line with ethical principles, and to ensure that work practices are compliant and within business risk strategies. Case studies are used to show individuals how to apply ethical frameworks to decide on, carry out, and evaluate the effectiveness of a course of action in response to an ethical and compliance situation in their workplace.
- Unit(s):
- FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
- FNSFMK515 Comply with financial services regulation and industry codes of practice
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Customer Relationship Management
- Unit(s):
- BSBCUS501 Manage quality customer service
- BSBSMB409 Build and maintain relationships with small business stakeholders
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Inspiring Improved Performance
- Unit(s):
- BSBMGT502 Manage people performance
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Evaluate Marketing Opportunities in Financial Services
This subject covers the skills and knowledge required to evaluate market data, define new and emerging market trends in financial services and assess the viability of new product development to take advantage of marketing opportunities. It promotes a systematic approach and the use of analytical skills as well as looks at the compliance factors of marketing and selling financial services.
- Unit(s):
- FNSSAM601 Monitor performance in sales of financial products or services
- FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry
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Lead Organisational Change
Change affects most organisations. However organisations have historically been poor at managing change. This can lead to the gains from the changes not being fully realised and staff becoming disengaged. This subject looks at the people and process side of implementing change.
- Unit(s):
- BSBMGT605 Provide leadership across the organisation
- BSBINN601 Lead and manage organisational change
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Manage Innovation and Continuous Improvement
- Unit(s):
- BSBMGT608 Manage innovation and continuous improvement
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Professional and Ethical Practices in Finance
This subject examines industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and the requirements to model and meet expectations of these in all aspects of work.
- Unit(s):
- FNSINC411 Conduct work according to professional practices in the financial services industry
- FNSINC503 Identify situations requiring complex ethical decision making
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Build an Effective and Motivated Team (E)
The need to build positive workplace relationships applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. A range of skills and knowledge is required by leaders to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. High level and influential communication skills are also critical.
- Unit(s):
- BSBLDR513 Communicate with influence
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Advanced Operational and Financial Planning (E)
The skills and knowledge required to run a business operation such as a business unit and the steps required to develop and implement an operational plan are covered in this subject. A key element is the requirement to develop and revise budgets and have a financial plan that supports the operational plan. Integrated into this are the techniques behind operational planning to ensure the effective recruitment and management of staff.
- Unit(s):
- FNSORG501 Develop and manage a budget
- BSBOPS502 Manage business operational plans
Course Fees
Quality Education at a Fair Price
10,000
Course Duration
24 months is allowed as the standard part time enrolment term for the Advanced Diploma of Banking Services Management course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Advanced Diploma of Banking Services Management
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Students who do not have any background in banking or finance should not enroll directly into this qualification. A minimum 3 years of experience is required and should include exposure to senior management roles or product sales management or a relevant Diploma level qualification. Subjects require a higher level of detail in responses and independent research is required
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Prior Diploma level studies
It is recommended that you have prior Diploma level qualifications; and as a minimum Certificate IV level qualifications.
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Past Work Background
This qualification is not suited to people who do not have a past or current work background in banking or finance. A minimum of 3 years experience is required and in addition this should include an exposure to products sales management. Completion of the Diploma level qualification is also advised.
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Reading and Writing Skills
The course is an online correspondence course so you need to have strong English reading and writing skills, or higher. As a guide - you should have completed a formal course after having completed Year 12 schooling, or have proven workplace written communication skills.
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Spoken English Skills
The course has practical components where students will be required to demonstrate persuasive verbal communication and rapport building skills. Above average to strong spoken English skills are necessary to complete these components successfully.
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Numeracy Skills
Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
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Computer and Internet
- Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
- Internet access with Internet Explorer 8+, Chrome or Firefox
- Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: