Mercantile and CAPI Courses

CAPI Obligations

In some states Collections agent CAPI licence obligations require mercantile agents, process servers and debt collectors to complete the Certificate III in Mercantile Agents qualification. The qualification ensures agents are knowledgeable about their compliance obligations and legal processes, as well as meeting organisational standards for debt collection activities..

We help you succeed in your credit and mercantile agent studies by giving you the support of a whole team of Student Advisers, all with real life credit experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.  

Training Solutions for CAPI Requirements

  • Meeting NSW CAPI Requirements

    Enrol your Agents in one of the above qualifications. All of these College qualifications address the CAPI licence requirements. Your selection might be influenced by availability of funded training options in your state. Options include: Certificate III in Mercantile Agents; Certificate III in Financial Services with Mercantile electives and Certificate IV in Credit Management.

Frequently Asked Questions about NSW CAPI Obligations

  • What Qualification is needed under CAPI licence obligations?

    In some states Collections agent CAPI licence obligations require mercantile agents, process servers and debt collectors to complete the Certificate III in Mercantile Agents qualification. The qualification ensures agents are knowledgeable about their compliance obligations and legal processes, as well as meeting organisational standards for debt collection activities. in some states, only subjects within the qualification are needed.

  • What are the Activities that fall under the NSW CAPI Licence Requirements?

    The Licensable Commercial And Private Inquiry (CAPI) Agent Activities Operator and Master Licences according to the CAPI page on the NSW Police website are: 
    Operator and Master licences are issued to individuals and businesses respectively in all or any combination of the following CAPI activities.
    Commercial Agent Activities
    Process Serving Authorises the licensee to undertake any activity on behalf of a second person (not being his or her employer), that involves serving legal process in relation to legal proceedings regardless of which jurisdiction the legal proceedings will be held.
    Debt Collection Authorises the Licensee to undertake any activity;1. on behalf of a second person (not being his or her employee), in the exercise of their rights under a debt owed by a third person, 2. on his or her own behalf in the exercise of rights acquired from a second person (otherwise than in the course of an acquisition or merger of business interests) under a debt owed by a third person, 
    being an activity that involves finding the third person or requesting, demanding or collecting from them money due under the debt. 
    Repossession of Goods Authorises the licensee to undertake any activity on behalf of a second person (not being his or her employer), that involves finding goods held by a third person or requesting, demanding or seizing such goods. 
    Private Inquiry Agent Activities Investigation of Persons Authorises the licensee to undertake any activity on behalf of a second person (not being his or her employer), that involves finding a third person, or investigating a third person's business or personal affairs.
    Surveillance of Persons Authorises the licensee to undertake any activity on behalf of a second person (not being his or her employer), that involves the surveillance of a third person.

  • What Units of Competency are required for the NSW CAPI licence?

    The units needed are based on the Mercantile Activities undertaken. College programs address all unit requirements.

    Debt Collection - compulsory electives are FNSMCA401 Develop and document case recommendations and FNSMCA402 Initiate legal recovery of debts

    Process Serving / Repossession of Goods - compulsory elective is FNSMCA302 Repossess property

  • Who is eligible for a CAPI licence in NSW

    If you wish to apply for a NSW CAPI licence, you must:

    • be 18 years of age or over;
    • be a fit and proper person to hold the class of licence sought;
    • be an Australian citizen, permanent Australian resident or hold a Visa that entitles you to undertake employment in Australia.
  • What Training is needed if I have a Master Licence?

    Master licence - Debt Collection activity for NSW CAPI requires the unit of competency: FNSCNV506 - Establish and manage a trust account.

    Where a Trust Account is held it is a condition that the licensee provides evidence of an employee responsible for the Trust Account, having successfully completed this module, within 12 months of issue of the licence, or no later than the first Audit period subsequently occurring..

Why ACCM for ASIC Licencing Training

  • Expertise in ASIC Obligations

    Work with professionals who know your industry and the RG requirements. Obtain certification from an independent nationally recognised Registered Training Organisation and meet record keeping requirements.

    Our finance team are pro-active in staying up to date with regulatory changes and industry compliance needs. We even go as far as referencing the ASIC Regulatory Guide requirements in each of the finance licencing courses we offer – so that you can also understand the exact requirements.

  • Long History with Finance Licencing

    ACCM was one of the first RTOs to be authorised on the ASIC Training Register to deliver finance licencing courses and Tier 2 after the introduction of the Financial Services Reform Act 2001 (FSR Act). We have therefore amassed years of experience and expertise in addressing ASIC Regulatory Guide requirements.

  • 20 Years of Quality and Compliance

    ACCM has been around for a long time – being one of the first private RTOs approved in Australia. Our long term clients also show a history of client satisfaction second to none.

    We also have long term contracts across many states allowing us to access subsidised training to reduce the financial burden on clients.

  • Largest Provider in Financial Services

    ACCM is the largest provider of traineeships in Certificate III in Financial Services in NSW – by a country mile. Our expertise in finance means that your new staff are able to be offered quality accredited training which can improve productivity as well as meet Tier 2 and compliance obligations.

    We also have long term contracts across many states allowing us to access subsidised training to reduce the financial burden on clients.

Why Employers Choose ACCM

  • Customised Training Development

    ACCM has a long history of working with employers to develop a customised training program that meets training needs and maximises access to subsidised training opportunities.

    Talk to us about your needs and priorities, and your ideal training program.

  • Government Funded Training Contracts

    ACCM is a national provider and has long term contracts across states and territories that support employers with subsidised training options. Let us work our way through the rules and regulations and deliver to you the best outcome.

Important Disclaimer

Please note that The College is not able to offer legal advice on what your compliance needs are. This information is provided to assist and should not solely be relied upon when determining how to meet your Australian Financial Services Licence obligations.