General Insurance Diploma FNS51115

ADVANCED INSURANCE SKILLS AND KNOWLEDGE IN CLAIMS, SETTLEMENT AND RECOVERY

By choosing the Diploma of General Insurance, you will enjoy a wide choice of subjects that aim to increase your exposure and understanding of complex matters relating to insurance contracts and claims management. You will gain an insight into how to develop policies and workplace procedures and more diverse skills such as successful networking and sales planning.

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Subject Choices
offered under the Diploma of General Insurance

2 - 3 Electives are required (depending on subjects chosen)

  • Understanding Insurance Products

    This subject focuses on specific general insurance products to provide an understanding of insurance terminology, policy coverage and common exclusions. Students get the opportunity to not only research their own products so that they are able to confidently outline the features and benefits, but also those of their competitors.

    • Unit(s):
    • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • Professional Conduct in Finance

    To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

    • Unit(s):
    • FNSINC401 Apply principles of professional practice to work in the financial services industry

  • Complex Insurance Contracts (E)

    This subject is very practical and covers a wide range of non-routine insurance risks. Students have the opportunity to develop their knowledge by researching a variety of insurance products to further understand their complex nature. A large number of real life case studies are also used to assess the student’s ability to underwrite risk and make a decision on acceptability.

    • Unit(s):
    • FNSISV501 Issue contracts of insurance covering non-routine and complex situations

  • Claims Settlement and Recovery (E)

    Primarily this subject centres on the management of claims that are complex in nature. It covers policy exclusions, fraud indicators and possible breaches of contract. Students are assessed on their ability to document liability decisions, settle claims and make a recovery. A role play is used to demonstrate the student’s negotiation skills.

    • Unit(s):
    • FNSISV507 Implement claim recovery procedures

    • FNSISV510 Manage non-routine and complex claims

    • FNSISV511 Settle non-routine and complex claims

  • Dispute Resolution (E)

    Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

    • Unit(s):
    • FNSCUS402 Resolve disputes

  • Sales Planning (E)

    This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.

    • Unit(s):
    • BSBSLS501 Develop a sales plan

  • Safety and Risk Controls (E)

    This subject provides you with knowledge and skills in hazard identification, risk assessment and developing a Risk Control Plan. These are essential skills in any workplace to ensure work health and safety.

    • Unit(s):
    • BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control

  • Policy Development (E)

    This subject covers the role of policy and procedure within an organisation as part of the improvement process. The subject reviews the triggers for Policy Review , the planning process, and the implementation steps. It also reviews clear standards to assist in the effective communication of Policies and Procedures and the importance of the monitoring process.

    • Unit(s):
    • FNSORG502 Develop and monitor policy and procedures

  • Business Networks (E)

    Business networking is an important skill in many roles. This subject looks at ways to identify business networks you should belong to and ways to make valuable contacts when participating. This subject involves practical communication skills and also requires the use of persuasive communication skills.

    • Unit(s):
    • FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

  • Sales Strategies (E)

    This subject covers key concepts in sales and marketing such as prospecting, qualifying prospects and approaching the prospect. Other areas covered are the sales planning process and advanced sales techniques.

    • Unit(s):
    • FNSSAM501 Apply advanced selling techniques to selling of financial products and services

  • Risk Management Strategies (E)

    Risk Management Strategies covers risk context and risk identification, as well as risk management processes. The subject looks into the analysis of a risk, its causes, and ways to consider risk tolerance. Strategies for controlling and treating risks, as well as reviewing and monitoring those risks, are considered.

    • Unit(s):
    • BSBRSK501 Manage risk

    • FNSRSK501 Undertake risk identification

    • FNSRSK502 Assess risks

  • Manage a Sales Team (E)

    This subject covers developing sales plans, sales budgets and KPIs. A key component is the critical thinking and analysis involved in assessing customer needs. Sales management techniques and promotional activities are topics examined to ensure that you can successfully lead the sales team.

    • Unit(s):
    • FNSSAM502 Assess market needs

    • BSBSLS502 Lead and manage a sales team

Course Fees

Quality Education at a Fair Price

$

6,600



Course Duration

18 months is allowed as the standard part time enrolment term for the Diploma online TAFE level course in General Insurance.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Diploma of General Insurance

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
  • Spoken English Skills
    Some components of this course have practical components where students will be required to demonstrate verbal communication skills as part of their assessments. Average English skills are necessary to complete these components successfully.
  • Numeracy Skills
    Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

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  • “ I haven't found any College that offers the same level of support and assistance as the student advisors do. My experience through studying finance and insurance has been exceptional and made enjoyable and very educational by the high level of support, encouragement from my student advisors. ” Brigadier N

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This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

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Registered trainees use the Traineeships fee checker below.

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Registered trainees use the Traineeships fee checker below.

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