Financial Services Certificate IV FNS41815

A FLEXIBLE FINANCE QUALIFICATION THAT CAN BE TAILORED TO MEET YOUR CAREER GOALS

The Certificate IV in Financial Services will help take you to the next level of your finance career, and allow you to upskill in areas that suit your specific career goals and business needs. You can also meet the ASIC adviser and credit licensing requirements by selection of electives. This course is ideal for banking roles like senior tellers, customer service officers, lenders and branch supervisors who want to take the next career step.

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Online Financial Services and Banking Course
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Finance and banking offers a great career path. Our extensive array of financial services electives cover soft skills such as effective sales techniques, leadership and dispute resolution; to specialised skills and knowledge relating to financial products, loans assessment and risk management strategies, mortgage broking and debt collection to name just few. Whatever banking or finance career you choose, this course has electives to suit.

Subject Choices
offered under the Certificate IV in Financial Services

4 - 6 Electives are required (depending on subjects chosen)

  • Professional Conduct in Finance

    To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

    • Unit(s):
    • FNSINC401 Apply principles of professional practice to work in the financial services industry

  • Contribute to Safety (E)

    This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

    • Unit(s):
    • BSBWHS201 Contribute to health and safety of self and others

  • Understanding Savings Products (E)

    Not all savings accounts are the same. Understand the range of differences between different savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs.

    • Unit(s):
    • FNSIAD301 Provide general advice on financial products and services

    • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • Co-ordinate Customer Service (E)

    Providing good service to your internal and external customers is a critical responsibility for managers. Learn how to identify the key aspects of service delivery important to your customers, and how to train staff to deliver this.

    • Unit(s):
    • BSBCUS401 Coordinate implementation of customer service strategies

    • BSBCUS402 Address customer needs

    • BSBCUS403 Implement customer service standards

    • FNSCUS403 Deliver a professional service to customers

  • Compliance with FS Legislation (E)

    Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

    • Unit(s):
    • FNSORG401 Conduct individual work within a compliance framework

  • Sales Solutions (E)

    This subject covers key concepts in sales and marketing, prospecting, qualifying prospects and approaching the prospect. Other topics covered are managing your client data sales planning process and knowledge required for successful selling.

    • Unit(s):
    • FNSSAM401 Sell financial products and services

    • FNSSAM403 Prospect for new clients

  • Dispute Resolution (E)

    Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

    • Unit(s):
    • FNSCUS402 Resolve disputes

    • FNSPIM410 Collect, assess and use information

  • Tier 2 - 2017 All Streams (E)

    This subject provides Tier 2 accreditation for Basic Deposit Products, Non-Cash Payment Facilities and General Insurance. Course content addresses personal and general advice; economic environment and industry legislation; as well as product features.

    • Unit(s):
    • FNSASIC301 Establish client relationship and analyse needs

    • FNSASIC302 Develop, present and negotiate client solutions

  • Action Outstanding Debts (E)

    The role of debt collectors is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.

    • Unit(s):
    • FNSMCA301 Collect debts

    • FNSMCA401 Develop and document case recommendations

  • Loan Securities and Risk Management (E)

    The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

    • Unit(s):
    • FNSCRD402 Establish and maintain appropriate security

    • FNSRSK401 Implement risk management strategies

  • Legal Proceedings (E)

    This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

    • Unit(s):
    • FNSMCA402 Initiate legal recovery of debts

  • Broking Skills (E)

    Broking Skills looks at the essential skills for a mortgage and finance broker: interview techniques; determining client needs and explaining product differences. This subject covers an overview of the industry, relevant Industry Bodies, and key legislation such as Broker Arrangement Regulations and the National Consumer Credit Protection Act.

    • Unit(s):
    • FNSFMB401 Prepare loan application on behalf of finance or mortgage broking clients

    • FNSFMB402 Identify client needs for broking services

    • FNSFMB403 Present broking options to client

  • Insurance Quoting (E)

    Insurance Quoting is a very practical subject. The student will learn about general insurance terms, policy coverage and exclusions and complaint resolution schemes. They will be required to obtain a quote, use a valuation tool and take part in a simulation with one of our College student advisers to demonstrate negotiation and customer service skills needed to provide a quote to a customer.

    • Unit(s):
    • FNSCUS401 Participate in negotiations

    • FNSISV303 Issue contract of insurance

  • Use Business Technology (E)

    This subject looks at the skills and knowledge required to select and use computer software and organise electronic information and data. A competency conversation is used to determine your current knowledge and any specific skills and knowledge that are needed about basic business technology such as computers and printers.

    • Unit(s):
    • BSBWOR204 Use business technology

  • Business Networks. (E)

    Business networking is an important skill in many roles. This subject looks at ways to identify business networks you should belong to and ways to make valuable contacts when participating. This subject involves practical communication skills and also requires the use of persuasive communication skills.

    • Unit(s):
    • BSBREL402 Build client relationships and business networks

  • Prioritising to Achieve Team Goals (E)

    Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

    • Unit(s):
    • BSBWOR404 Develop work priorities

  • Leadership Skills (E)

    This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

    • Unit(s):
    • BSBMGT401 Show leadership in the workplace

    • BSBMGT405 Provide personal leadership

  • Understanding Consumer Credit (E)

    This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

    • Unit(s):
    • FNSCRD503 Promote understanding of the role and effective use of consumer credit

  • Working with Others (E)

    • Unit(s):
    • BSBWOR203 Work effectively with others

Course Fees

Quality Education at a Fair Price

$

1,980

* - $

4,400



Course Duration

12 months is allowed as the standard part time enrolment term for the Certificate IV online TAFE level course in Financial Services.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate IV in Financial Services

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
  • Spoken English Skills
    Some components of this course have practical components where students will be required to demonstrate verbal communication skills as part of their assessments. Average English skills are necessary to complete these components successfully.
  • Numeracy Skills
    Numeracy skills are only required to a basic level eg calculations with calculators.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ People still cannot believe how far I have taken my career in a relatively short time – from being a teenager without any qualifications to being a Relationship Manager with a respected financial institution, and I firmly believe it is because I was provided with the right foundation to my career through my studies at the Australian College. ” Eden P
  • “ I have learnt how to approach difficult situations with other staff due to the leadership module and different ways to approach sales. ” Christine J
  • “ My experience with ACCM has been nothing but amazing. Karen along with all the other staff members have motivated and helped me when I needed it and gave praise and assistance continuously. I would recommend this company to anyone wanting to further their career as they have been an absolute pleaser to deal with and made studying interesting and enjoyable. 10 out of 10 !   ” Jade R
  • “ My experience with ACCM was wonderful. The work was interesting and relevant to my role and has helped me move up within my company.

    Karen G was my student adviser and she was a delight. So helpful and easy to approach. I cannot speak highly enough about her. ” Miranda W

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Registered trainees use the Traineeships fee checker below.

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This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

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$Price

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This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

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