Banking Services Certificate IV FNS42015

BUILD YOUR BANKING CAREER BY QUALIFYING IN LENDING, MOBILE BANKING OR SALES AND SERVICE

With the electives available, the Certificate IV in Banking Services can be tailored to focus on lending and sales and service. This course can be specifically tailored to help you gain the knowledge needed to grow your retail banking career into the direction you want to take.

Start and study anytime

24/7 access to courses

Dedicated student adviser

Subject Choices
offered under the Certificate IV in Banking Services

2 - 4 Electives are required (depending on subjects chosen)

  • Contribute to Safety in Banking

    This subject covers the skills and knowledge required to work in a healthy and safe manner within a banking environment. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

    • Unit(s):
    • BSBWHS201 Contribute to health and safety of self and others

  • Co-ordinate Customer Service

    Providing good service to your internal and external customers is a critical responsibility for managers. Learn how to identify the key aspects of service delivery important to your customers, and how to train staff to deliver this.

    • Unit(s):
    • BSBCUS403 Implement customer service standards

    • BSBCUS401 Coordinate implementation of customer service strategies

    • BSBCUS402 Address customer needs

    • FNSCUS403 Deliver a professional service to customers

  • Understanding Savings Products

    Not all savings accounts are the same. Understand the range of differences between different savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs.

    • Unit(s):
    • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • Use Business Technology

    This subject looks at the skills and knowledge required to select and use computer software and organise electronic information and data. A competency conversation is used to determine your current knowledge and any specific skills and knowledge that are needed about basic business technology such as computers and printers.

    • Unit(s):
    • BSBWOR204 Use business technology

  • Professional Conduct in Finance

    To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

    • Unit(s):
    • FNSINC401 Apply principles of professional practice to work in the financial services industry

  • Sales Solutions (E)

    This subject covers key concepts in sales and marketing, prospecting, qualifying prospects and approaching the prospect. Other topics covered are managing your client data sales planning process and knowledge required for successful selling.

    • Unit(s):
    • FNSSAM401 Sell financial products and services

    • FNSSAM403 Prospect for new clients

  • Sales Planning (E)

    This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.

    • Unit(s):
    • FNSSAM402 Implement a sales plan

  • Loans Assessment (E)

    Beginning with the role of lending in the marketplace , this subject then reviews the role and content of Credit Risk Policies and the lending approval criteria detailed within those policies. The process and methods for assessing credit and the typical approval process through to contract execution and settlement are detailed in this subject.

    • Unit(s):
    • FNSCRD301 Process applications for credit

    • FNSCRD401 Assess credit applications

  • Loan Securities and Risk Management (E)

    The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

    • Unit(s):
    • FNSCRD402 Establish and maintain appropriate security

    • BSBRSK401 Identify risk and apply risk management processes

  • Understanding Consumer Credit (E)

    This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

    • Unit(s):
    • FNSCRD503 Promote understanding of the role and effective use of consumer credit

  • Compliance with FS Legislation (E)

    Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

    • Unit(s):
    • FNSORG401 Conduct individual work within a compliance framework

  • Dispute Resolution (E)

    Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

    • Unit(s):
    • FNSCUS402 Resolve disputes

    • FNSPIM410 Collect, assess and use information

  • Leadership Skills (E)

    This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

    • Unit(s):
    • BSBMGT405 Provide personal leadership

  • Prioritising Strategies (E)

    This subject provides time management strategies and planning techniques suited for setting personal and team goals and targets. The importance of goals being linked to key performance indicators of the business is examined.

    • Unit(s):
    • BSBWOR501 Manage personal work priorities and professional development

  • Legal Proceedings (E)

    This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

    • Unit(s):
    • FNSMCA402 Initiate legal recovery of debts

  • Broking Skills (E)

    Broking Skills looks at the essential skills for a mortgage and finance broker: interview techniques; determining client needs and explaining product differences. This subject covers an overview of the industry, relevant Industry Bodies, and key legislation such as Broker Arrangement Regulations and the National Consumer Credit Protection Act.

    • Unit(s):
    • FNSFMB402 Identify client needs for broking services

    • FNSFMB403 Present broking options to client

  • Tier 2 - All Streams (E)

    This subject provides Tier 2 accreditation for Basic Deposit Products, Non-Cash Payment Facilities and General Insurance. Course content addresses personal and general advice; economic environment and industry legislation; as well as product features.

    • Unit(s):
    • FNSASIC301 Establish client relationship and analyse needs

    • FNSASIC302 Develop, present and negotiate client solutions

Course Fees

Quality Education at a Fair Price

$

1,580

* - $

4,400



Course Duration

12 months is allowed as the standard part time enrolment term for the Certificate IV online TAFE level course in Banking Services.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate IV in Banking Services

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
  • Spoken English Skills
    Some components of this course have practical components where students will be required to demonstrate verbal communication skills as part of their assessments. Average English skills are necessary to complete these components successfully.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ My experience with the college as an external student was really great, nothing was any trouble for my tutor when I was required to contact her. They took the time to speak to me over the phone and no conversation was ever rushed and I never felt like a nuisance. I thank them for all their assistance and co-operation when I was doing my courses. They’re a fantastic group of people.
    Joanne F

Check your fee

Answer below to confirm your course fees.

The state you reside in
The Highest Qualification I have achieved since leaving school and turning 17 is

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$ENTEnrolmentFee

under NSW Smart and Skilled

Eligibility requires you to be an Australian Citizen or permanent resident visa holder who is a resident of NSW, over 15 and have left school. This training is subsidised by the NSW Government.

NSW Smart and Skilled Program and fee exemption and concession eligibility can be checked here. If you are not eligible the maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$ENTEnrolmentFeeSecondQual

under NSW Smart and Skilled

This amount is based on you declaring that you already have completed a qualification.

Eligibility requires you to be an Australian Citizen or permanent resident visa holder who is a resident of NSW, over 15 and have left school. This training is subsidised by the NSW Government.

NSW Smart and Skilled Program and fee exemption and concession eligibility can be checked here. If you are not eligible your maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

The Highest Qualification I have achieved since leaving school and turning 17, or am currently enrolled in, is

Your total course fees are

$ENTEnrolmentFee

under QLD VET Investment Plan

Eligibility requires you to be an Australian or New Zealand Citizen, permanent resident visa holder who is a resident of QLD, over 15 and have left school, and you to have not already completed this level of qualification after school.  This course is funded by the Queensland Government.

QLD subsidised training program eligibility, fee exemption and concession eligibility can be checked here. If you are not eligible the maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

An employer looking for cost effective solutions to staff training?

ACCM not only has the experience and expertise, but we also have access to many government subsidised programs to make your investment even more cost effective.

Use the Price Checker to determine the subsidised options in your state.

For Traineeship pricing use the Traineeships Fee Checker below.

Contact us for group discounts available on other programs.

For more information:

Traineeships

NSW Smart and Skilled

WA Future Skills

QLD VET Investment Program

Finance Licencing Courses

Employing a trainee?

A traineeship is great way to develop the skills of your workforce.

Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.

Check the current traineeship course fees:

Resident of which State
Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.