Financial Services Certificate III FNS30115

DEVELOP YOUR COMPLIANCE KNOWLEDGE AND SERVICE SKILLS FOR A CAREER IN FINANCIAL SERVICES

The Certificate III in Financial Services will develop your finance industry and compliance knowledge as well as develop essential skills in customer service. Select electives in banking transactions to equip you for key service roles in banking, or sales and service options for roles in the broader finance sector. You can also meet ASIC RG146 Tier 2 accreditation requirements as part of your elective subject choice. Or choose general finance and accounts clerical subjects if banking isn't your focus.

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Finance courses can lead to a large of career options, including entering the banking sector, or working in supporting accounts roles. The Certificate III in Financial Services has a range of available electives to make sure that we can give you the knowledge that you require for your specific finance job role. For example, you can learn about ATM cards, or savings accounts or you may choose to focus on developing great customer service skills, including the ability to professionally address customer complaints. Our finance industry experts will share their years of experience with you to ensure you gain a thorough understanding of the finance and banking sectors and/or accounts processes.

Subject Choices
offered under the Certificate III in Financial Services

3 - 4 Electives are required (depending on subjects chosen)

  • Contribute to Safety in Banking

    This subject covers the skills and knowledge required to work in a healthy and safe manner within a banking environment. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

    • Unit(s):
    • BSBWHS201 Contribute to health and safety of self and others

  • Prioritising in Busy Environments

    Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered.

    • Unit(s):
    • BSBWOR203 Work effectively with others

    • BSBWOR301 Organise personal work priorities and development

    • BSBWOR403 Manage stress in the workplace

  • Working in the Financial Services Industry

    All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability also have a significant role to play.

    • Unit(s):
    • FNSINC301 Work effectively in the financial services industry

  • Business Technology

    This subject looks at the skills and knowledge required to select and use computer software and organise electronic information and data. It also addresses knowledge about business technology such as computers and printers. A competency conversation is used at the completion of your course to confirm your knowledge and skills across a range of technology.

    • Unit(s):
    • BSBWOR204 Use business technology

  • Customer Engagement and Service (E)

    Customer service is a key function in all job roles, and so engagement of the customer is a critical skill. This subject looks at essential service skills to identify the customers needs and delivering good customer service. As well as skill practicals, there is a small component that looks at how to receive customer feedback positively.

    • Unit(s):
    • BSBCUS301 Deliver and monitor a service to customers

    • BSBCUE203 Conduct customer engagement

  • Process Banking Transactions (E)

    In this "retail banking" subject you will learn the practices behind processing cash transactions, cash reconciliation including detecting errors, and processing cheque transactions. Procedures for Teller Cash Dispensers are also touched upon. A relevant workplace is required.

    • Unit(s):
    • FNSRTS306 Process customer transactions

    • FNSRTS308 Balance cash holdings

    • FNSRTS301 Provide customer service in a retail agency

  • Account and Customer Maintenance (E)

    A "retail banking" subject - this looks at the different types of savings accounts and how to determine the correct account for your customer. You will also learn how to open, modify and close accounts. A relevant workplace is required for you to be able to select this elective.

    • Unit(s):
    • BSBINM302 Utilise a knowledge management system

    • FNSRTS305 Process customer accounts

  • Cards and EFT (E)

    In banking most customers will use a card and conduct an electronic payment. This subject explains how the EFT system works, the differences between Debit Cards and Credit Cards as well as how to action typical problems and potential fraud situations. The subject also covers the ePayments Code.

    • Unit(s):
    • FNSRTS304 Administer debit card services

    • FNSRTS401 Manage credit card services

  • Compliance with FS Legislation (E)

    Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

    • Unit(s):
    • FNSORG401 Conduct individual work within a compliance framework

  • Tier 2 - 2017 All Streams (E)

    This subject provides Tier 2 accreditation for Basic Deposit Products, Non-Cash Payment Facilities and General Insurance. Course content addresses personal and general advice; economic environment and industry legislation; as well as product features.

    • Unit(s):
    • FNSASIC301 Establish client relationship and analyse needs

    • FNSASIC302 Develop, present and negotiate client solutions

  • Customer Complaint Resolution (E)

    Complaint handling skills can be improved by an awareness of how people respond and by adopting a suitable communication approach. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer.

    • Unit(s):
    • BSBCMM301 Process customer complaints

    • BSBDIV301 Work effectively with diversity

  • Essential Selling Skills in Finance (E)

    Essential sales skills in Finance include identifying the customers needs and the features of the product or service that will most benefit them. This requires good interpersonal and communication skills as well as the ability to be accurate when processing the sale. This subject covers these essential sales skills.

    • Unit(s):
    • BSBCUE304 Provide sales solutions to customers

    • FNSSAM301 Identify opportunities for cross-selling products and services

  • Understanding Savings Products (E)

    Not all savings accounts are the same. Understand the range of differences between different savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs.

    • Unit(s):
    • BSBPRO401 Develop product knowledge

    • FNSIAD301 Provide general advice on financial products and services

  • Spreadsheets - An Introduction (E)

    In this introductory subject, learn the fundamentals of working with excel and creating formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

    • Unit(s):
    • BSBITU304 Produce spreadsheets

  • Petty Cash (E)

    Learn how to carry out key financial functions such as calculating GST, interest and depreciation. You will also get to practice finding errors, and as a result understand how to avoid them. Setting up and maintaining a petty cash system is also covered in this very practical module.

    • Unit(s):
    • FNSACC303 Perform financial calculations

  • Financial Accounts (E)

    Accounts administration tasks addressed in this subject include accepting and banking cash payments, receipting cheques, processing card transactions, and applying discounts and billing adjustments. Goods and Services Tax is a key topic, as is reconciling customer account balances.

    • Unit(s):
    • FNSACM302 Prepare, match and process receipts

    • FNSACM301 Administer financial accounts

  • Journals and Ledgers (E)

    Entering financial information into journals and updating the general ledger is a very important concept to understand. This module is an introduction to double entry accounting and focuses on how to apply a debit and credit, balance your ledgers and prepare a trial balance.

    • Unit(s):
    • FNSACC301 Process financial transactions and extract interim reports

  • Accounts Payable (E)

    This module aims to reinforce your understanding of journals and ledgers and how to apply basic accounting concepts to the accounts payable function. You will also learn how to process payments and reconcile supplier statements.

    • Unit(s):
    • FNSACM303 Process payment documentation

Course Fees

Quality Education at a Fair Price

$

1,320

* - $

3,300



Course Duration

8 months is allowed as the standard part time enrolment term for the Certificate III online TAFE level course in Financial Services.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate III in Financial Services

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have basic English reading and writing skills, or higher. As a guide - you should have completed Year 10 schooling, or have proven workplace written communication skills.
  • Spoken English Skills
    To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Numeracy Skills
    Numeracy skills are only required to a basic level eg calculations with calculators.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ I cannot recommend or speaking highly enough of The Australian College. Such a great team who are so lovely and helpful.
    Courtney L
  • “ I have recently made a move to the financial industry, having had no formal qualifications in the banking sector. I had not studied since my HSC completion in 1990. So as you can imagine as a mature aged student, I found this experience extremely daunting. My allocated student advisor was helpful and empathetic and has guided me to completion of my first certificate qualification at the age of 42. Now I have one qualification, it has given me the confidence and knowledge to not only perform my work to the best of my ability but also to attempt a more complex certificate in the future. I am very grateful for this platform and look forward to future study with the Australian College of Commerce and Management.
    Danielle S
  • “ I found the start to end process for my course excellent. the course work was set up simply and manageable. The website was easy to navigate and made it easy to find my work. The staff that helped me throughout the the course were supportive, helpful and a part of me completing my course. I would recommend ACCM College to a friend or family member. ” Jack F
  • “ This is actually my second time completing my Cert III in Financial Services & I have to say my experience here has been outstanding. I had constant catch up calls with Linda who always made sure I was ok & understanding of all the course work. The course work was extremely relative to my role and easy to understand. The Webclass website is also very simple to navigate and user friendly. I especially found the process to turn in assessments was extremely efficient with no hassles at all.
    I am pleased to say my experience from enrolling right to turning in my last assessment was very pleasant and I wouldn't hesitate to use ACCM again in the future.
    Thanks again guys! ” Karlie W

Careers in Financial Services

Finance has long been seen as a good career choice. Consider the range of sectors and occupations that open to you with a financial services qualification.

Size and Composition of the Financial Services Sector

The financial services sector is made up of a wide range of different organizations offering a wide range of products and services.

Finance and Insurance are now a major contributor to Australia’s strong economy, representing the third largest discrete sector generating in excess of 10% of Gross Domestic Product (GDP); a larger contribution than mining! In dollar terms that's $130 billion (yes billion) in GDP from financial services. 

And the sector generates $18 billion towards the government in taxation raised.

Employment in Financial Services Sector

Financial services have become a major contributor to employment in the Australian economy.

The financial services sector is one of the most well remunerated, well-educated and diverse sectors in the Australian economy.

The industry already employs some 400,000 Australians; with more than half of that number women, and two thirds under the age of 45.

Retail Banking Financial Services Sector: Banks, Building Societies, Mutuals  

The most significant retail financial institutions in Australia are the banking institutions. Banks, building societies and mutuals usually accept the funds of small savers as deposits and make funds available to investors by providing loans for housing, personal loans or business ventures. Retail banking financial institutions have extended their services to financial investment, travel, insurance and many other ancillary areas such as credit cards.

Retail banks essentially provide 4 key roles in the Australian economy:

    • they participate in the country’s payment system and facilitate transactions;
    • they have a unique ability to create credit;
    • they provide security for savers’ deposits;
    • they provide support to the rest of the financial system and to the economy as a whole.

Superannuation Sector - The Fourth Largest in the World

The value of cash and assets held in superannuation in Australia is significant or in dollar terms $1.85 trillion (yes that's right - trillion is a real number, and its big!). The sector is made up of 

  • Retail Superannuation Funds – open to the general public, with the Superannuation Company operating as a profit making entity; 
  • Industry Funds – open only to people working in that industry (but there is a growing trend to open them to the general public), with the Superannuation Company operating on a not for profit basis; and
  • Self Managed Funds – with people taking the option to mange their own superannuation portfolio with or without advice eg accountants, planners and brokers, to minimize fees otherwise paid to superannuation companies.

Superannuation companies typically employ people to administer the contribution and paperwork requirements, while having a separate section that decides the investment decisions or strategies. 

Small Financial Services Providers and General Office Positions

On top of these large sector groups, the industry also has a large number of financial services providers that are small and medium size enterprises. This could include service providers like accounting firms and brokers. These employers also offer a range of job opportunities as finance clerks, finance officers and assistants.

Learn More in our Online Financial Services Course

There are great reasons to consider a career in financial services.

FNS30115 Certificate III in Financial Services will give you the hands on skills needed to move into this reputable and growing industry.

Benefit from studying online, but in a supported environment. Enrol now or give us a call to talk about your career goals.

 

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with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

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$Price

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Registered trainees use the Traineeships fee checker below.

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