Banking Services Management Advanced Diploma FNS60615

SALES AND CULTURAL CHANGE MANAGEMENT SKILLS FOR AN UP AND COMING LEADER IN BANKING SERVICES

The Advanced Diploma of Banking Services Management will help you develop high level skills in managing people performance and the sale of financial products and services. These are key skills in the ever changing banking sector. Other subjects include organisational change and continuous improvement with a focus on customer service management.

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Subject Choices
offered under the Advanced Diploma of Banking Services Management

1 - 2 Electives are required

  • Manage People Performance

    This hands on subject looks at the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This subject covers strategies for assigning and allocating work, establishing clear role responsibilities, and using performance counselling methods and development plans for improving performance.

    • Unit(s):
    • BSBMGT502 Manage people performance

  • Organisational Change

    Change impacts all businesses. The way it is managed can impact the success of the changes. This subject covers the cycle of change, and techniques for introducing and promoting organisational change. The subject topics also examine normal staff responses to change, as well as important tools to overcome resistance to change.

    • Unit(s):
    • BSBMGT605 Provide leadership across the organisation

    • BSBINN601 Lead and manage organisational change

  • Quality Planning Strategies

    This diploma level task goes beyond theory and asks learners to apply the principles of operational planning and continuous improvement in a realistic workplace scenario. Learners will carefully analyse business results to build an improved operational plan that takes into account the key elements consultation and communication, goal setting, monitoring, training, recruitment, resource procurement and embedding continuous improvement opportunities.

    • Unit(s):
    • BSBCUS501 Manage quality customer service

    • BSBMGT516 Facilitate continuous improvement

    • BSBMGT517 Manage operational plan

  • Quality Management Strategies

    The philosophy of Quality Management (TQM) as a style of management is based around an organisational need to make continual improvements to its processes and products to meet, and even exceed, the needs of its customers. This subject covers both theoretical and practical things we can do to help make continual improvements in the workplace with the goal of achieving a competitive advantage and fostering a culture where all employees strive to continuously improve activities and outputs.

    • Unit(s):
    • BSBMGT608 Manage innovation and continuous improvement

  • Business Networks

    Business networking is an important skill in many roles. This subject looks at ways to identify business networks you should belong to and ways to make valuable contacts when participating. This subject involves practical communication skills and also requires the use of persuasive communication skills.

    • Unit(s):
    • BSBSMB409 Build and maintain relationships with small business stakeholders

  • Evaluate Sales Results

    This subject looks in depth at developing and evaluating the performance of a Sales Plan including developing and managing a sales budget. As a key component of this a marketing plan is developed for a specific financial product or service.

    • Unit(s):
    • FNSSAM601 Monitor performance in sales of financial products or services

    • FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

    • FNSORG501 Develop and manage a budget

  • Professional Conduct in Finance

    To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

    • Unit(s):
    • FNSINC401 Apply principles of professional practice to work in the financial services industry

  • Strategic Planning (E)

    Even if your role doesn't involve strategic planning, it is important for managers to understand strategic plans and how they evolve. This requires an examination of the business environment, collecting and analysing data and understanding a business’s ‘Values, Vision and Mission’. Also addressed are how to prioritise needs and how to create tactical and communication plans to implement your future strategic plans.

    • Unit(s):
    • BSBMGT616 Develop and implement strategic plans

    • BSBMGT615 Contribute to organisation development

  • Sustainability Policy and Strategies (E)

    Businesses are now, more than ever, focused on achieving improvements in sustainability practices. Learn to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances. Sustainability is an essential business tool for achieving cost savings as well as meeting social responsibilities.

    • Unit(s):
    • BSBSUS501 Develop workplace policy and procedures for sustainability

  • Safety and Risk (E)

    Participation in the process of identifying work health and safety (WHS) hazards, and assessing and controlling WHS risks, is the focus of this subject. A key ingredient is the ability to promote and support worker consultation about WHS issues. This is a great subject for those who want to learn more about identifying and managing safety hazards.

    • Unit(s):
    • BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control

Course Fees

Quality Education at a Fair Price

$

8,800



Course Duration

18 months is allowed as the standard part time enrolment term for the Advanced Diploma online TAFE level course in Banking Services Management.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Advanced Diploma of Banking Services Management

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have strong English reading and writing skills, or higher. As a guide - you should have completed a formal course after having completed Year 12 schooling, or have proven workplace written communication skills.
  • Spoken English Skills
    The course has practical components where students will be required to demonstrate persuasive verbal communication and rapport building skills. Above average to strong spoken English skills are necessary to complete these components successfully.
  • Numeracy Skills
    Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

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